Long-length/Heavy Item "Shipping Fee Notified Later" Sekisui｜セキスイ(Sekisui) Esronet Gutter Leaf Guard Esron Rain Gutter Parts "Variation Product"

This product is a “Shipping Cost to be Confirmed” long and heavy item, and we will inform you of the shipping cost after your order. If you choose to pick up at the store, shipping will be free. Regarding the conditions for store pickup, it can only be accommodated with a ceiling crane, so it cannot be handled with a forklift.

For large size deliveries, we are currently using Seino Transportation and Sagawa Express. Items marked with “Shipping Cost to be Confirmed” in front of the product name are either long items, heavy items, or direct shipments from the manufacturer. The shipping cost will vary depending on the “order quantity,” “order weight,” or “destination.” We will inform you of the shipping cost based on the packaging size (length x width x height) and weight after you place your order, so we appreciate your understanding that we will contact you regarding the shipping cost afterward. If you agree to the shipping cost, please kindly contact us via email. Please specify whether the delivery name is for a company or an individual. You can also cancel your order due to shipping cost issues, so please contact us in that case.

Basic response for “Shipping Cost to be Confirmed” long and heavy items
1. We will provide you with a shipping estimate.
2. We will submit a quotation including shipping and packaging costs via email.
3. Please let us know your preferred payment method.
We accept bank transfer, credit card payment, and convenience store payment.

●About Domestic Shipping Costs
Please check the shipping costs by adding the product to your cart. We have various shipping settings, so please confirm each time. Many products also offer free shipping.
●About International Shipping Costs
Shipping costs are calculated based on weight and volume. Please understand that some products may not be eligible for international shipping.
●About Customs Duties and Taxes
When shipping from Japan to overseas, the ordered products may be subject to customs duties and taxes upon arrival in the destination country, but this may not always be the case. You will receive direct communication regarding this payment from customs or the shipping company we contract with, either DHL or FedEx. Please understand that we entrust the handling of these expenses to the contracted shipping companies. Additionally, these expenses must be paid directly by you to the courier service contracted by us upon delivery, so please be aware of this. Lastly, unfortunately, the exact amount of these expenses cannot be determined until they pass through the customs of each country. We recommend that you inquire with your local customs office or government website for advice regarding these expenses before placing your order.
●Returns After International Shipping
Please contact us within 30 days of receiving the product. Returns will only be accepted if the product is in its original condition. Unopened and unused products can be returned. Return shipping costs will be borne by the buyer. Additionally, while some products may be marked as free shipping, please understand that the sale price may include air freight, fuel surcharges, demand surcharges, and other costs.
●Returns Due to Initial Defects or Issues After International Shipping
We will respond with a full refund. Return shipping costs will be borne by the seller.
●Regarding Other Issues After International Shipping
If the customer is unable to receive the product due to long-term absence, refusal of receipt, incorrect address, etc., and the storage period of the shipping company has expired or the product has been returned, we may ask you to bear all expenses such as air freight costs. Please be aware of this in advance before making a purchase.