よくある質問

• Currently, we are offering delivery services through Seino Transportation, Sagawa Express, and Yamato Transport.
  
• Please note that we generally do not accept requests for specific shipping companies.
• The delivery company will be determined by the store based on the area, so please confirm your order after agreeing to this.

• We will handle it with Yamato Transport's Nekoposu service.
• Please note that this service does not require a signature upon delivery and will be placed in your mailbox.

• Large size delivery is currently handled by Seino Transportation and Sagawa Express.
• For products marked with [Shipping Notification After], it will be either
  long items, heavy items, or direct shipments from the manufacturer.
  Depending on the "Order Quantity," "Order Weight," or "Delivery Location,"
  the shipping cost will vary each time.
• We will inform you of the shipping cost based on the package size (length x width x height) and weight.
  
• After you place your order,
  we apologize for the inconvenience, but please understand that we will notify you of the shipping cost afterwards.
  If you accept the shipping cost, please kindly contact us via email.
• Please clearly indicate whether the delivery name is for a company or an individual.

• After your order, we will send you an email regarding payment instructions from our store.
• Once the payment status is confirmed, the shipping process will begin.
• If payment is not confirmed within 7 days, our store will automatically cancel your order.
• We sincerely apologize for the inconvenience, but please bear the transfer fees.

• We do not accept exchanges or refunds for customer convenience.
• Returns or exchanges due to customer reasons, such as ordering mistakes (incorrect product or specifications), cannot be accepted. If the product you received is different from what you ordered or if there is a defective item, please contact us within 5 days of receiving the product. We will responsibly exchange it.
• If you do not receive the product due to long-term absence, refusal to accept, or incorrect address, and the product is returned after the shipping company's storage period has expired, we will dispose of the product. In that case, we will charge the full amount of the product price. We appreciate your understanding and cooperation in making your purchase.

• If you wish, please enter your request in the comments section at the time of your order.
• Morning, 14:00-16:00, 16:00-18:00, 18:00-20:00, 19:00-21:00
• Even if you specify a time or delivery date, please understand that there may be circumstances that prevent delivery within the specified time.

• Products containing lithium-ion batteries cannot be shipped by air, and delivery to regions such as Hokkaido and Okinawa may take longer due to land transportation, so please be aware of this.

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International Shipping Policy — MisakaZoo

MisakaZoo – Your Specialty Store for Tools & Materials

Founded in Japan in 1948, MisakaZoo has built nearly 78 years of history rooted in gratitude and respect for our customers. MisakaZoo is a registered trademark in Japan. We specialize in Japanese-made tools sourced directly from Japan, offering a wide selection of JDM products available exclusively in the Japanese market.

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Shipping Options

Express Worldwide (DHL Express / FedEx)
Our fastest international shipping option. Delivery to major destinations in Europe and North America typically takes 3–4 business days.

Japan Post ePacket Light (items under 1 kg)
An economical option for lightweight packages. Includes tracking, with delivery made directly to the recipient's mailbox. Estimated delivery time: 5–21 days.

Japan Post Sea Freight / Funabin (10 kg – 30 kg)
An affordable option for heavier shipments. Estimated delivery time: approximately 1–3 months. Please note that sea freight may not be available for all destinations. We will confirm availability after your order is placed and contact you if any issues arise.

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Customs Duties & Taxes

All shipments — regardless of shipping method — are made on a DDU (Delivered Duty Unpaid) basis. This means the buyer is responsible for paying any applicable customs duties and import taxes upon delivery. Customs duties cannot be prepaid.

U.S. Customers: We do not collect sales tax for any U.S. state.

European & Australian Customers: Please be aware that VAT and GST are classified as import-related duties and taxes. These charges are assessed by national customs authorities at the time of importation and are the responsibility of the buyer.

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If you have any questions about shipping to your country, please don't hesitate to contact us before placing your order.

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EU加盟国にお住まいの消費者のお客様は、EU消費者権利指令（Consumer Rights Directive 2011/83/EU、指令(EU) 2023/2673により改正）に基づき、以下の権利を有します。
1. 撤回期間

お客様は、商品を受領した日（複数商品が分割配送される場合は最後の商品を受領した日）から 14日以内 に、理由を示すことなく本契約を撤回する権利を有します。
2. 撤回方法

撤回期間内に、以下のいずれかの方法で当店に撤回の意思を明確にお伝えください。

当店ウェブサイト上の 「契約を撤回する／Withdraw from contract」ボタン から撤回フォームを送信（推奨）
メールにて [連絡先メールアドレス] 宛に送信
郵送にて MISAKA CO.（〒[郵便番号] 岐阜県中津川市[住所]）宛に送付

撤回通知書（任意様式）には、氏名、住所、注文番号、注文日、商品名を明記してください。撤回ボタンを利用された場合、当店は遅滞なく耐久性のある媒体（メール）で受領確認をお送りします。
3. 撤回の効果

撤回通知を受領後、当店は 14日以内 に、お客様から受領した全ての支払金額（標準配送料を含む。ただしお客様が当店提供の最安配送方法以外を選択された場合の追加費用は除く）を、お客様が当初お支払いに使用された手段と同一の手段にて返金いたします。返金に伴う手数料はお客様には請求いたしません。
ただし、商品の返送を確認するまで、または返送証明をご提示いただくまで、返金を留保する場合があります。
4. 商品の返送義務

お客様は、撤回通知の送付日から 14日以内 に、商品を当店指定の返送先住所まで返送または引き渡す必要があります。
返送費用はお客様のご負担となります（国際送料および返送に伴う関税・税金を含む）。
5. 商品の価値減少

商品の性質、特性、機能を確認するために必要な取り扱いを超えてお客様が商品を取り扱った結果、商品の価値が減少した場合、お客様は当該価値の減少分について責任を負います。
6. 撤回権の例外

以下の商品は、EU指令第16条に基づき撤回権の対象外となります。

お客様の仕様に従って製造された、または明らかにお客様個人向けにカスタマイズされた商品
開封後、衛生上または健康保護上の理由で返品に適さない商品（開封済みの場合）
配送後に他の商品と分離できない形で混合された商品
密封状態で配送され、配送後に密封が破られた商品群すべて。

SUSPENDING DUTY-FREE DE MINIMIS TREATMENT FOR ALL COUNTRIES, Executive Orders | July 30, 2025.

Starting October, 2025, all shipments to the United States are handled under DDP (Delivered Duty Paid). Therefore, customs duties and other related fees are included in the product price. You will not need to pay any additional fees upon delivery, ensuring a smooth and hassle-free receiving process.

Our store can accommodate both DDP (Delivered Duty Paid) and DDU (Delivered Duty Unpaid) shipping methods. Please note that the total amount of customs duties and other fees is generally the same whether paid in advance or upon delivery. If you wish to prepay customs fees for shipments, if not in the United States, please contact us.

Corporate customers or those who have a DHL account number and wish to import a certain volume of goods, as well as customers who prefer FOB import arrangements through a freight forwarder, are welcome to contact us. We will be happy to provide a quotation.

Shipping costs are calculated based on weight and volume. Please understand that there are products for international shipping that may not be available. If product images do not display (when a bag illustration appears), it means that the product is excluded from sales in the target country, and if you add it to your cart, an error message will appear when you return to the top page, so please understand.

Please contact us within 30 days after the product arrives. We only accept products in their original condition. Unopened and unused products can be returned. Return shipping costs will be borne by the buyer. Additionally, some products may be marked as free shipping, but please be aware that the sale price may include air freight, fuel surcharges, demand surcharges, and other costs.

We will respond with a full refund. The return shipping cost will be borne by the seller.

If the customer is unable to receive the product due to long-term absence, refusal of receipt, incorrect address, etc., and the storage period of the delivery company has expired or the product has been returned, we may ask you to bear all expenses such as air transportation costs. Please be aware of this in advance before making a purchase.