FAQs

• Currently, we are using Seino Transportation, Sagawa Express, and Yamato Transport for our delivery services.
  
• Please note that we generally do not accept requests for specific shipping companies.
• Depending on the area, the store will determine the delivery company, so please confirm your order after agreeing to this.

• We will handle it with Yamato Transport's Nekoposu service.
• Please note that this service does not require a signature upon delivery and will be placed in your mailbox.

• Large size deliveries are currently handled by Seino Transportation and Sagawa Express.
• For products marked with [Shipping to be confirmed] before the product name,
  they will be either long items, heavy items, or direct shipments from the manufacturer.
  The shipping cost will vary depending on the "order quantity," "order weight," or "destination."
  
• We will inform you of the shipping cost based on the package size (length x width x height) and weight.
  
• After you place your order,
  we apologize for the inconvenience, but we will inform you of the shipping cost later, so please understand.
  If you agree to the shipping cost, please kindly contact us via email.
• Please be sure to specify whether the delivery name is for a company or an individual.

• After your order, we will send you an email regarding payment instructions.
• Once the payment status is confirmed, we will begin the shipping process.
• If payment is not confirmed within 7 days, we will automatically cancel your order.
• We kindly ask that you bear the transfer fees.

• We do not accept exchanges or refunds due to customer circumstances.
• Returns or exchanges due to customer circumstances, such as ordering mistakes (incorrect product or specifications), cannot be accepted. If the product you received is different from what you ordered or if there is a defective item, please contact us within 5 days of receiving the product. We will responsibly arrange for an exchange.
• If you do not receive the product due to long-term absence, refusal to accept, or incorrect address, and the product is returned after the shipping company's storage period has expired, we will dispose of the product. In that case, we will charge the full amount of the product. We appreciate your understanding and cooperation in this matter.

• If you wish, please enter your request in the comments section at the time of your order.
• Morning, 14:00-16:00, 16:00-18:00, 18:00-20:00, 19:00-21:00
• Even if you specify a delivery time or date, please understand that there may be circumstances that prevent delivery within the specified time.

• Products containing lithium-ion batteries cannot be shipped by air, and delivery to regions such as Hokkaido and Okinawa may take longer due to ground transportation. Thank you for your understanding.

The shipment of goods overseas will be conducted under Incoterms (International Commercial Terms) with FOB (Free on Board). Incoterms are used to establish the responsibilities and costs associated with the handling of cargo.

SUSPENDING DUTY-FREE DE MINIMIS TREATMENT FOR ALL COUNTRIES, Executive Orders | July 30, 2025.

This is an executive order issued in the United States on July 30, 2025, which suspends the "de minimis" exemption for low-value imports (under $800) for all countries. This will apply to imports made after 12:01 AM (Eastern Daylight Time) on August 29, 2025.

⚠️ Important Notice to U.S. Buyers Regarding Import Duties

Please be aware that all shipments to the United States are sent on a DDU (Delivered Duty Unpaid) basis.
・You, the buyer, are responsible for any and all import duties and associated fees.
・Please be aware that you will be billed for two types of fees: customs duties (typically at least 15% of the item's value) and a separate handling fee from the courier (FedEx, DHL, or UPS).
・These charges will be billed directly to you by the courier.
・To proceed with shipping, we will contact you after your purchase to confirm you are aware of these payments.

Shipping costs are calculated based on weight and volume. Please understand that there are some products that are not eligible for international shipping. If product images do not display (when a bag illustration appears), it means that the product is excluded from sales in the target country. If you add such an item to your cart, you will be redirected back to the homepage with an error message, so we appreciate your understanding.

When shipping from Japan to overseas, please be aware that the ordered products may be subject to customs duties and taxes upon arrival in the destination country, although this may not always be the case. You will receive direct communication regarding this payment from customs or from our contracted shipping companies, DHL or FedEx. Please understand that we entrust the handling of these expenses to the contracted shipping companies. Additionally, these expenses will need to be paid directly by you to the courier service we have contracted upon arrival. Lastly, unfortunately, the exact amount of these expenses cannot be determined until the products pass through the customs of each respective country. We recommend that you inquire with your local customs or government website for advice regarding these expenses before placing your order, as we are unable to provide answers on this matter.

Please contact us within 30 days of receiving the product. Returns are only accepted if the product is in its original condition. Unopened and unused products can be returned. The return shipping cost will be borne by the buyer. Additionally, some products may be marked as free shipping, but please be aware that the sale price may include air freight, fuel surcharges, demand surcharges, and other costs.

We will respond with a full refund. The return shipping cost will be borne by the seller.

If the customer is unable to receive the product due to long-term absence, refusal of receipt, incorrect address, etc., and the storage period of the delivery company has expired or the product has been returned, we may ask you to bear all expenses, including air transportation costs. Please be aware of this before making your purchase.