FAQs

About frequently asked questions

  • Courier services are currently handled by Seino Transportation , Sagawa Express , and Yamato Transport .
  • Please note that we do not basically accept the designation of the shipping company.
  • The delivery company will be decided by the store depending on the area, so please confirm your order after approval.
  • We will respond by Yamato Transport Co., Ltd.'s cat POS service .
  • Please note that this service does not require a signature at the time of delivery and will be posted by post .
  • Currently, Seino Transportation and Sagawa Express are handling large size deliveries.
  • Regarding products with [contact after shipping] before the product name
    It can be either a long product, a heavy product, or a product shipped directly from the manufacturer .
    Depending on "order quantity" or "order weight" or "delivery place" ,
    Shipping costs will vary.
  • We will inform you of the shipping fee based on the packing size (length x width x height) and weight.
  • We apologize for the inconvenience, but please understand that we will contact you about the shipping fee after you have placed your order.
  • Please be sure to specify whether the delivery address is for a company or an individual.
  • After placing your order, we will send you an email with payment instructions.
  • After confirming the payment status, we will start the shipping procedure.
  • If payment cannot be confirmed within 7 days, we will automatically cancel the order.
  • We kindly ask you to bear the bank transfer fee at your own expense.
  • We do not accept exchanges or refunds due to customer convenience .
  • We cannot accept returns or exchanges due to customer reasons such as ordering the wrong product (wrong product or standard). In the unlikely event that the delivered product is different from the ordered product, or if there is a defective product, please contact us within 5 days after the product arrives. We will exchange it responsibly.
  • If the customer does not receive the product due to long-term absence, refusal to receive, wrong address, etc., the product will be disposed of if the storage period of the shipping company has passed and the product is returned. In that case, we will charge the full price of the product. Thank you for your understanding.
  • If you wish, please enter it in the request column when ordering.
  • Morning, 14:00-16:00, 16:00-18:00, 18:00-20:00, 19:00-21:00
  • Please note that even if you specify the time and delivery date, it may not be possible to deliver within the specified time due to circumstances.
  • Please note that products containing lithium-ion batteries cannot be shipped by air, and it may take some time to be delivered by land to Hokkaido, Okinawa, etc.