Shipping Policy
Domestic Shipping Policy
●About Shipping Fees
Basic Shipping Fee
Hokkaido 1500 yen
Tohoku, Chugoku, Shikoku, Kyushu 890 yen
Kanto, Shinshu, Hokuriku, Tokai, Kansai 750 yen
Okinawa 2750 yen
The basic shipping fees are as above, but please add the product to your cart to confirm the shipping costs.We have various shipping fee settings for each product, so please check each time.There are also many products available for free shipping.
●About Courier Services
[Important] Currently, we are using Sagawa Express and Yamato Transport for courier services.
(Please note that we do not accept requests for specific shipping companies. The delivery company will be determined by our store based on the area, so please confirm your acceptance before finalizing your order.)
[Timing of Product Shipment]
If there are no specific requests, in-stock items will be shipped within 1-5 business days after payment confirmation.
Other products will be arranged after payment confirmation and shipped after they arrive at our store.
[You can specify a preferred delivery time slot]
■Morning, 14:00-16:00, 16:00-18:00, 18:00-20:00, 19:00-21:00
■However, even if a time is specified, there may be circumstances that prevent delivery within the specified time.
■【Shipping Cost Notification】 Long items and weight specified products - Delivery time on Saturday/Sunday not available
■【Shipping Cost Notification】 Direct shipping from manufacturer - Delivery time on Saturday/Sunday not available
Exceptions apply, so please understand.
* Products including lithium-ion batteries cannot be air-shipped, and delivery to Hokkaido, Okinawa, etc. may take longer by land transport, so please be aware.
● About large delivery services
【Carrier】 Seino Transportation, Sagawa Express
■【Shipping Cost Notification】 Long items and weight specified products - Delivery time on Saturday/Sunday not available
■【Shipping Cost Notification】 Direct shipping from manufacturer - Delivery time on Saturday/Sunday not available
For products marked with 【Shipping Cost Notification】 before the product name
they will be either long items, weight specified products, or direct shipping from manufacturer.
Depending on the "Order Quantity," "Order Weight," or "Destination,"
the shipping cost will vary each time.
After you place your order,
we apologize for the inconvenience, but we will notify you of the shipping cost afterwards, so please understand.
If you agree to the shipping cost, please kindly contact us via email.
■ Large parcel delivery will be made by Seino Transportation or Sagawa Express.
Regarding the recipient's name,
please clearly indicate whether it is for a company or an individual.
We will inform you of the shipping cost based on the package size and volumetric weight (length x width x height and weight), so thank you for your understanding.
It will take 1 to 3 business days to inform you about the shipping costs, so thank you for your understanding.
Due to the recent trends in the transportation industry, there is a particularly
strict situation regarding packages exceeding a total dimension of 160 cm. Our store is not only confirming the shipping costs for each customer, but also checking whether the address can be delivered, or if it can only be handled as a hold at the office.
We apologize for the delay in our responses as we are inquiring about each item individually.
Due to this situation, there may be cases where delivery to the address is not possible, and there may be instances where only hold at the office delivery is available, so we appreciate your understanding.
Especially for customers receiving packages at personal addresses, there may be cases where we cannot accommodate your requests, so we ask for your understanding.
For packages with a total dimension of 160 cm or less, our store can handle them via courier service (Sagawa Express or Yamato Transport), so
for customers who wish to purchase long items, we kindly ask you to change the order size to a shorter length.
In that case, please contact us at the email address below.
Thank you for your cooperation.
→→→ otazune@misakazoo.info ←←←
●Trackable Mail Service
【Carrier】 Yamato Transport - Nekoposu
■Flat rate nationwide: 330 yen, free shipping for orders over 10,000 yen
■Delivery will be made by express drop-off into your mailbox (no signature required)
■Tracking is available via the tracking number
■Time slot and delivery date specifications are not available
■No compensation for damage, dirt, loss, or disappearance during delivery
■In case of delivery failure, return shipping fees will be charged
●Notes on Cancellation, Refunds, and Exchanges
If the customer does not receive the product due to long-term absence, refusal of receipt, or incorrect address, and the product is returned after the shipping company's storage period has expired, the product will be disposed of.
In that case, the full amount of the product price will be charged.
We appreciate your understanding and cooperation in making your purchase.
International Shipping Policy
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International Shipping Policy — MisakaZoo
MisakaZoo – Your Specialty Store for Tools & Materials
Founded in Japan in 1948, MisakaZoo has built nearly 78 years of history rooted in gratitude and respect for our customers. MisakaZoo is a registered trademark in Japan. We specialize in Japanese-made tools sourced directly from Japan, offering a wide selection of JDM products available exclusively in the Japanese market.
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Shipping Options
Express Worldwide (DHL Express / FedEx) Our fastest international shipping option. Delivery to major destinations in Europe and North America typically takes 3–4 business days.
Japan Post ePacket Light (items under 1 kg) An economical option for lightweight packages. Includes tracking, with delivery made directly to the recipient's mailbox. Estimated delivery time: 5–21 days.
Japan Post Sea Freight / Funabin (10 kg – 30 kg) An affordable option for heavier shipments. Estimated delivery time: approximately 1–3 months. Please note that sea freight may not be available for all destinations. We will confirm availability after your order is placed and contact you if any issues arise.
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Customs Duties & Taxes
All shipments — regardless of shipping method — are made on a DDU (Delivered Duty Unpaid) basis. This means the buyer is responsible for paying any applicable customs duties and import taxes upon delivery. Customs duties cannot be prepaid.
U.S. Customers: We do not collect sales tax for any U.S. state.
European & Australian Customers: Please be aware that VAT and GST are classified as import-related duties and taxes. These charges are assessed by national customs authorities at the time of importation and are the responsibility of the buyer.
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If you have any questions about shipping to your country, please don't hesitate to contact us before placing your order.
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●[ Important ] This is an important notice regarding import duties for U.S. purchasers.
SUSPENDING DUTY-FREE DE MINIMIS TREATMENT FOR ALL COUNTRIES, Executive Orders | July 30, 2025.
This is an executive order issued in the United States on July 30, 2025, which suspends the "de minimis" exemption for low-value imports of $800 or less for all countries.
It will apply to imports made after 12:01 AM (Eastern Daylight Time) on August 29, 2025.
Starting October, 2025, all shipments to the United States are handled under DDP (Delivered Duty Paid). Therefore, customs duties and other related fees are included in the product price. You will not need to pay any additional fees upon delivery, ensuring a smooth and hassle-free receiving process.
Our store can accommodate both DDP (Delivered Duty Paid) and DDU (Delivered Duty Unpaid) shipping methods. Please note that the total amount of customs duties and other fees is generally the same whether paid in advance or upon delivery. If you wish to prepay customs fees for shipments, if not in the United States, please contact us.
Corporate customers or those who have a DHL account number and wish to import a certain volume of goods, as well as customers who prefer FOB import arrangements through a freight forwarder, are welcome to contact us. We will be happy to provide a quotation.
●Regarding international shipping fees
Shipping costs are calculated based on weight and volume.Please understand that there are some products that do not support international shipping. If product images do not display (when a bag illustration appears), it means that the product is excluded from sale in the target country. If you add such an item to your cart, you will be returned to the top page with an error message, so please be aware of this.
● Regarding customs duties and taxes (for cash on delivery only)
When shipping from Japan to overseas, the ordered products may be subject to customs duties and taxes upon arrival in the destination country, or they may not be. You will be contacted directly regarding this payment by customs or by the shipping company we contract with, either DHL or FedEx. Please understand that we entrust the handling of these expenses to those contracted shipping companies. Additionally, you will need to pay these expenses directly to the courier service contracted by us at the local site, so please be aware of this. Lastly, unfortunately, the amount of these expenses cannot be known until they pass through the customs of each country. Regarding customs duties and taxes, we recommend that you inquire with your local customs office or government website for advice on these expenses before placing your order. We cannot provide answers on this matter.
● Returns after international shipping
Please contact us within 30 days of receiving the product. We only accept products in their original condition. Unopened and unused products can be returned. Return shipping costs will be borne by the buyer. Additionally, while some products are marked as free shipping, please be aware that the sale price may include air freight, fuel surcharges, demand surcharges, and other costs.
● Returns due to initial defects or troubles after international shipping
We will respond with a full refund. Return shipping costs will be borne by the seller.
●Other issues after international shipping
If the customer is unable to receive the product due to long-term absence, refusal of receipt, incorrect address, etc., and the storage period of the shipping company has expired or the product has been returned, we may ask you to bear all expenses such as air freight costs. Please be aware of this in advance before making a purchase.