Refund Policy

A 30-day return policy applies. This allows you to request a return within 30 days of receiving the product.

To be eligible for a return, the product must be in the same condition as when received, unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

If you wish to initiate a return, please contact zenbu@misakazoo.info. Returns must be shipped to the following address: [insert return address]

If the return is accepted, we will send you a return shipping label and instructions on how to ship the package and the destination. Items returned before a return request is made will not be accepted.

If you have any questions about returns, please feel free to contact zenbu@misakazoo.info at any time.

Damages and Issues
Please check the product upon receipt of your order, and if there are any defects, damages, or if you received the wrong item, please contact us immediately. We will assess the issue and address it appropriately.

Exceptions/Non-returnable Items
Certain types of items, such as perishables (food, fresh flowers, plants, etc.), customized items (special orders, personalized products, etc.), and hygiene products (beauty items, etc.) cannot be returned. We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have questions about specific items, please contact us.

We apologize, but we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have and purchase a new item separately after the return is accepted.

14-Day Cooling-Off Period in the European Union
Notwithstanding the above, if the merchandise has been shipped within the European Union, you have the right to cancel your order or return the item within 14 days for any reason, without providing a valid reason. Similar to the above, the item must be in the same condition as when received, unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase will also be required.

Refund
We will notify you once the return has been received and inspected. We will also inform you whether the refund has been approved. If approved, the refund will be automatically processed to the original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund and reflect it in your account.
If more than 16 business days have passed since the return was approved, please contact zenbu@misakazoo.info.

A 30-Day Return Policy applies. This allows you to request a return within 30 days of receiving the item.

To be eligible for a return, the item must be in the same condition as when received, unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase will also be required. In other words, it must be in a condition suitable for resale.

If you wish to initiate a return, please contact zenbu@misakazoo.info.Returns must be shipped to the following address:

■Return Address
〒5080044 Gifu Prefecture, Nakatsugawa City, Showa Town 1-10
Email: zenbu@misakazoo.info
Phone Number: 0573660608
FAX Number: 0573656680

If the return is accepted, we will send you a return shipping label and instructions regarding the shipping method and destination for the package. Products returned before requesting a return will not be accepted.

If you have any questions regarding returns, please feel free to contact us at zenbu@misakazoo.info at any time.

Damages and Issues
Please check the products upon receipt of your order. If there are any defects, damages, or if you received the wrong item, please contact us immediately. We will assess the issue and address it appropriately.

Exceptions/Non-returnable Items
Certain types of products, such as perishables (food, fresh flowers, plants, etc.), customized items (special orders, personalized products, etc.), and hygiene products (beauty items, etc.), cannot be returned. Returns of hazardous materials, flammable liquids, or gases are also not accepted. If you have questions about specific products, please contact us.

We apologize, but we cannot accept returns of sale items or gift cards.

Exchange
The fastest way to obtain the desired item is to return the product you have and purchase a new item separately after the return has been accepted.

14-day cooling-off period in the European Union
Notwithstanding the above, if the merchandise has been shipped within the European Union, you have the right to cancel your order or return it within 14 days for any reason, without providing a valid reason. Similar to the above, the item must be in the same condition as when received, unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase will also be required.

Refund
You will be notified once the return has been received and inspected. You will also be informed whether the refund has been approved. If approved, the refund will be automatically processed to the original payment method within 10 business days. Please note that it may take time for your bank or credit card company to process the refund and for the payment to be reflected.
If more than 16 business days have passed since the return was approved, please contact zenbu@misakazoo.info.

■Exchange due to product defects within Japan
Response conditions: We will only respond to inquiries made by phone or email within the response period.
Available period: If you contact us within 8 days after the product arrives
Refund amount: Full product price
Return shipping cost: Store bears the cost

■Regarding returns due to customer ordering mistakes within Japan
Return conditions: Must be unopened and unused, in a condition suitable for resale to another customer
Return period: 8 days
Return shipping cost: Customer arranges return shipping and bears the cost
Return handling fee: 15% of the total purchase amount (including tax and shipping cost borne by our store)

■Regarding returns due to customer reasons within Japan
※Customer reasons refer to all cases excluding initial defects and product malfunctions.
We do not accommodate "refunds or exchanges" for customer reasons, so please understand.

■Regarding refund processing time within Japan
We will transfer the amount to your designated account within 8 days after confirming the arrival of the returned product.

■Return address within Japan
〒5080044 Gifu Prefecture, Nakatsugawa City, Showa Town 1-10
Email: zenbu@misakazoo.info
Phone number: 0573660608
FAX number: 0573656680