●About domestic shipping in Japan
Please check the shipping fee by adding the product to your cart. We have various shipping fee settings, so please check each time. There are also many products that are eligible for free shipping.
●About international shipping fees
Shipping fees are calculated based on weight and volume. Please understand that there are products that are not eligible for international shipping.
●About customs duties and taxes, and other customs fees
When shipping from Japan to overseas, the ordered products may be subject to customs duties and taxes upon arrival in the destination country, but this may not always be the case. You will be contacted directly by customs or the shipping company we contract with, either DHL or FedEx, regarding this payment. Please understand that we entrust these expenses to those contracted shipping companies when conducting transactions. Additionally, these expenses will need to be paid directly by you to the courier service we have contracted with upon arrival, so please be aware of this. Lastly, unfortunately, the exact amount of these expenses cannot be determined until they pass through the customs of each country. Regarding customs duties and taxes, we recommend that you inquire with your local customs office or government website for advice on these expenses before placing your order.
●Returns after international shipping
Please contact us within 30 days of receiving the product. We only accept products in their original condition. Unopened and unused products can be returned. The return shipping cost will be borne by the buyer. Additionally, some products may be marked as free shipping, but please understand that the sale price may include air freight, fuel surcharges, demand surcharges, and other costs.
●Returns due to initial defects or issues after international shipping
We will respond with a full refund. The return shipping cost will be borne by the seller.
●Other issues after international shipping
If the customer is unable to receive the product due to long-term absence, refusal to accept, incorrect address, etc., and the storage period of the shipping company has expired or the product has been returned, we may ask you to bear all expenses such as air freight costs. Please be aware of this before making a purchase.